Privacy Policy

POLÍTICA DE PRIVACIDAD Y PROTECCIÓN DE DATOS PERSONALES

TravelDo®
Última actualización / Last Updated: 2026

VERSIÓN EN ESPAÑOL

1. Identidad del Responsable

En cumplimiento con lo dispuesto por los artículos 15 y 16 de la Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP), TravelDo® informa a los usuarios de su sitio web sobre el tratamiento de sus datos personales.

Responsable del tratamiento de los datos:

TravelDo® / TravelDo México

Sitio web:
https://traveldo.com.mx

Correos de contacto para privacidad:

📩 politicasdeprivacidad@traveldo.com.mx
📩 datospersonales@traveldomexico.com.mx

TravelDo es una agencia de viajes especializada en la gestión de experiencias turísticas, reservaciones, servicios turísticos y asesoría de viajes en México y destinos internacionales.

2. Marco Legal Aplicable

El tratamiento de datos personales se rige por:

Legislación Mexicana

• Artículo 16 de la Constitución Política de los Estados Unidos Mexicanos, que reconoce el derecho a la protección de datos personales.

• Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP).

• Reglamento de la LFPDPPP.

• Lineamientos del Aviso de Privacidad emitidos por el INAI.

El Artículo 1 de la LFPDPPP establece que la ley tiene por objeto proteger los datos personales en posesión de los particulares para regular su tratamiento legítimo, controlado e informado.

El Artículo 3 define datos personales como cualquier información concerniente a una persona física identificada o identificable.

Legislación y estándares internacionales

Debido a que TravelDo atiende clientes internacionales, también se consideran estándares aplicables en:

• California Consumer Privacy Act (CCPA) – Estados Unidos

• Prácticas internacionales de privacidad en comercio electrónico

• Normativas de protección al consumidor digital

3. Datos Personales que Recabamos

TravelDo puede recabar las siguientes categorías de información:

Datos de identificación

• Nombre completo

• Correo electrónico

• Teléfono

• País o ciudad de residencia

Datos de viaje

• Fechas de viaje

• Destinos de interés

• Número de viajeros

• Preferencias turísticas

• Información necesaria para reservaciones

Datos de contacto y comunicación

• Información enviada a través de formularios web

• Comunicaciones vía correo electrónico

• Mensajes enviados mediante WhatsApp u otros canales digitales

Datos técnicos

• Dirección IP

• Tipo de navegador

• Información de navegación

• Cookies y tecnologías de seguimiento

4. Datos Personales Sensibles

TravelDo no solicita datos personales sensibles, conforme al Artículo 9 de la LFPDPPP, tales como:

• origen racial o étnico

• estado de salud

• creencias religiosas

• afiliación política

• datos biométricos

En caso de que algún servicio turístico requiera información médica o especial (por ejemplo seguros de viaje), se solicitará consentimiento expreso del titular.

5. Principios de Protección de Datos

El tratamiento de datos personales en TravelDo se rige por los principios establecidos en la LFPDPPP:

• Licitud

• Consentimiento

• Información

• Calidad

• Finalidad

• Lealtad

• Proporcionalidad

• Responsabilidad

6. Finalidades del Tratamiento de Datos

Los datos personales serán utilizados para las siguientes finalidades:

Finalidades primarias

• Procesar reservaciones de servicios turísticos

• Gestionar experiencias de viaje

• Proporcionar información y cotizaciones

• Contactar al cliente respecto a servicios solicitados

• Cumplir obligaciones legales y contractuales

Finalidades secundarias

• Envío de promociones o campañas de marketing

• Análisis estadístico de servicios

• Mejora de la experiencia del usuario

• Personalización de servicios turísticos

El titular puede solicitar la exclusión de estas finalidades secundarias enviando una solicitud a:

datospersonales@traveldomexico.com.mx

7. Transferencia de Datos Personales

Conforme al Artículo 36 de la LFPDPPP, TravelDo podrá transferir datos personales a terceros cuando sea necesario para la prestación de servicios turísticos.

Esto puede incluir:

• hoteles

• operadores turísticos

• aerolíneas

• empresas de transporte

• plataformas de reservaciones

TravelDo garantiza que dichas transferencias se realicen bajo estándares adecuados de seguridad y confidencialidad.

TravelDo no vende ni comercializa bases de datos personales.

8. Derechos ARCO

De acuerdo con los artículos 22 al 27 de la LFPDPPP, los titulares de datos personales tienen derecho a ejercer los Derechos ARCO:

• Acceso a sus datos personales

• Rectificación de información incorrecta

• Cancelación de datos cuando corresponda

• Oposición al tratamiento de sus datos

Para ejercer estos derechos, el titular deberá enviar una solicitud a:

📩 datospersonales@traveldomexico.com.mx

La solicitud deberá incluir:

• nombre del titular

• descripción de la solicitud

• documentos que acrediten la identidad

TravelDo responderá conforme a los plazos establecidos por la legislación aplicable.

9. Seguridad de la Información

TravelDo implementa medidas de seguridad:

• administrativas

• técnicas

• físicas

con el objetivo de proteger los datos personales contra:

• acceso no autorizado

• alteración o modificación

• pérdida de información

• uso indebido

10. Uso de Cookies y Tecnologías de Seguimiento

Nuestro sitio web puede utilizar:

• cookies

• Google Analytics

• herramientas de análisis digital

Estas tecnologías permiten mejorar la experiencia del usuario y analizar el comportamiento de navegación.

El usuario puede desactivar cookies desde su navegador.

11. Retención de Datos

Los datos personales se conservarán únicamente durante el tiempo necesario para:

• cumplir las finalidades del tratamiento

• cumplir obligaciones legales

• resolver disputas o reclamaciones

Posteriormente podrán ser eliminados o anonimizados.

12. Menores de Edad

Los servicios de TravelDo están dirigidos a personas mayores de 18 años.

En caso de que se detecte el envío de información personal por parte de menores de edad sin consentimiento parental, dicha información podrá ser eliminada.

13. Transferencias Internacionales

Debido a la naturaleza global del turismo, los datos personales pueden transferirse a proveedores ubicados fuera de México.

TravelDo se compromete a garantizar niveles adecuados de protección de datos.

14. Cambios en la Política de Privacidad

TravelDo se reserva el derecho de modificar esta política en cualquier momento.

Las actualizaciones se publicarán en:

https://traveldo.com.mx/privacy-policy

PRIVACY POLICY

(ENGLISH VERSION)

1. Data Controller

TravelDo® is responsible for the processing of personal data collected through its website:

https://traveldo.com.mx

Privacy contacts:

politicasdeprivacidad@traveldo.com.mx
datospersonales@traveldomexico.com.mx

2. Legal Framework

This Privacy Policy complies with:

• Mexican Federal Law on Protection of Personal Data Held by Private Parties

• Applicable privacy regulations

• U.S. consumer privacy standards including the California Consumer Privacy Act (CCPA)

3. Information We Collect

TravelDo may collect:

Personal identification

• full name

• email address

• phone number

• country or city of residence

Travel information

• travel dates

• destination preferences

• number of travelers

Technical information

• IP address

• browser data

• cookies

4. Purpose of Processing

Personal information may be used to:

• process reservations

• deliver tourism services

• provide customer support

• send travel offers and promotions

• improve services

5. Cookies

TravelDo may use cookies and analytics technologies to improve website functionality and user experience.

Users may disable cookies in their browser settings.

6. Data Sharing

TravelDo may share information with:

• hotels

• tour operators

• transportation providers

• booking technology platforms

This occurs only when necessary to deliver travel services.

TravelDo does not sell personal data.

7. Privacy Rights

Users may request:

• access to personal data

• correction of inaccurate information

• deletion of personal data

• restriction of processing

Requests can be sent to:

datospersonales@traveldomexico.com.mx

8. Security

TravelDo implements administrative, technical and physical safeguards to protect personal data against unauthorized access or misuse.

9. Security of Personal Data

TravelDo implements appropriate administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These safeguards may include, among others:

• secure servers and hosting infrastructure

• restricted access to personal information

• data encryption and security protocols where applicable

• internal policies and procedures for handling sensitive information

Despite our efforts to protect personal data, no internet transmission or electronic storage method is completely secure. Therefore, while TravelDo strives to protect personal information using commercially reasonable means, we cannot guarantee absolute security.

Users are encouraged to take appropriate precautions when sharing personal information online.

10. Cookies and Tracking Technologies

Our website may use various technologies to collect and store information when users visit or interact with our website. These technologies may include:

• cookies

• web beacons

• tracking pixels

• analytics tools

• similar technologies

These technologies help us:

• improve website functionality and performance

• personalize the user experience

• analyze user behavior and website traffic

• measure marketing effectiveness

• optimize content and services offered through the website

TravelDo may also work with third-party service providers that use cookies or similar technologies to provide analytics, advertising, and website optimization services.

Users may configure their browser settings to reject cookies or to notify them when cookies are being used. However, disabling cookies may affect the functionality of certain parts of the website.

11. Data Retention

TravelDo retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal, regulatory, tax, and operational requirements.

Retention periods may vary depending on factors such as:

• the type of data collected

• the nature of the services requested

• legal obligations

• dispute resolution needs

• contractual obligations

Once personal data is no longer required for the purposes for which it was collected, TravelDo may securely delete, anonymize, or otherwise dispose of such data in accordance with applicable laws and internal data management policies.

12. Children’s Privacy

TravelDo’s services are intended for individuals who are at least 18 years old or who have legal capacity to enter into binding agreements.

We do not knowingly collect personal information directly from minors without the consent of a parent or legal guardian, except where such information is necessary for travel arrangements requested by an adult, such as family reservations involving minors.

If TravelDo becomes aware that personal information has been collected from a minor without appropriate authorization or in violation of applicable law, we may take reasonable steps to delete such information from our systems.

Parents or legal guardians who believe that a minor has provided personal information to TravelDo without authorization may contact us at:

datospersonales@traveldomexico.com.mx

13. International Data Transfers

Due to the global nature of travel services, personal data may be transferred to and processed by service providers, business partners, or third-party organizations located in countries other than the country in which the data was originally collected.

These transfers may include service providers such as:

• hotels and resorts

• tour operators and destination management companies

• airlines and transportation providers

• reservation and booking technology platforms

• technology infrastructure and hosting providers

TravelDo takes reasonable measures to ensure that international transfers of personal data are carried out in accordance with applicable privacy laws and that appropriate safeguards are implemented to protect personal information.

By using our services or submitting personal data in connection with travel arrangements, users acknowledge and accept that their information may be transferred internationally when necessary to provide the requested services.

14. Changes to This Privacy Policy

TravelDo reserves the right to modify, update, amend, or revise this Privacy Policy at any time in order to reflect changes in legal requirements, business practices, technological developments, or the services provided through our platform.

Any changes to this Privacy Policy will become effective once the updated version is published on our website, unless otherwise specified.

Users are encouraged to review this Privacy Policy periodically to remain informed about how TravelDo collects, uses, and protects personal data.

The most current version of this Privacy Policy will always be available at:

https://traveldo.com.mx/privacy-policy

If applicable law requires additional notice or user consent for significant changes, TravelDo will comply with those requirements before implementing such changes.

Personal information we collect:

When you visit the traveldo.com.mx, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via politicasdeprivacidad@traveldo.com.mx.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to politicasdeprivacidad@traveldo.com.mx